Terms & Conditions

INSTANIGHT – TERMS & CONDITIONS

Effective Date: 24 October 2025
Website: https://instanight.in/
Business Location: Bengaluru, Karnataka, India

Welcome to Instanight. These Terms & Conditions govern your access to and use of the Instanight website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. About Instanight

Instanight is an e-commerce platform offering condoms and intimate wellness products to customers in India.

All products are subject to availability. We reserve the right to update product information, pricing, descriptions, and website content as necessary, subject to applicable law.

Business Details

Business Name: Instanight
Registered Business Name: https://instanight.in/
Registered Address: Ground Floor, 27/8/1, 4st Cross, Sampige Rd, Malleshwaram, Bengaluru, Karnataka 560003
Email: icebrack2023@gmail.com
Phone: +91-800-056-9729

2. Eligibility to Use Our Website

By using Instanight, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding agreement under applicable Indian law.

Instanight intends its intimate wellness shopping services for adults aged 18 years and above. You must not use the website if you do not meet this age requirement.

3. Products and Product Information

We aim to provide accurate product descriptions, images, prices, specifications, and availability information.

Product colours, packaging, and appearance may vary slightly from images shown.
Customers should read product labels, instructions, warnings, expiry dates, and manufacturer information before use.
Product availability may change without prior notice.
We do not knowingly offer counterfeit or unlawfully sold products.

Product information is provided for general shopping purposes and is not a substitute for professional medical advice.

4. Prices and Payments

All prices will be displayed in Indian Rupees (INR), unless stated otherwise.

Applicable taxes and delivery charges will be disclosed as required.
Payments may be processed through supported payment gateways, UPI, cards, net banking, or cash on delivery, where available.
An order may be cancelled if payment fails, fraud is reasonably suspected, or a product is unavailable, subject to applicable law.
If payment has been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.
Instanight will not ask customers to disclose their payment PIN, OTP, or banking password to customer support.

5. Orders and Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.

An order confirmation does not guarantee fulfilment if the product is unavailable or an error has occurred. If an order cannot be fulfilled, we will inform you and arrange a refund where applicable.

Customers are responsible for providing a correct delivery address, phone number, and other necessary information.

6. Shipping and Delivery

Instanight aims to deliver orders within the estimated delivery period displayed during checkout or communicated after purchase.

Delivery times are estimates and may vary due to courier delays, weather, operational issues, or circumstances beyond our reasonable control.
Delivery charges, if applicable, will be displayed before payment.
Customers should provide accurate delivery details and remain available to receive the order.
If an order is delayed, lost, or incorrectly delivered, customers may contact our support team for assistance.

Instanight will address delivery complaints in accordance with applicable consumer protection laws.

7. Discreet Packaging and Customer Privacy

Instanight understands that intimate wellness products are personal purchases.

Where offered, we aim to use discreet packaging that avoids unnecessary disclosure of product details on the outside of the parcel. However, complete anonymity cannot be guaranteed in every circumstance because shipping labels, courier requirements, payment records, and legal obligations may require certain information.

Customer information will be handled according to our Privacy Policy.

8. Returns, Replacements, and Refunds

For hygiene and customer safety reasons, intimate wellness products may be subject to return restrictions. However, these restrictions do not remove any rights customers have under applicable law.

Please contact customer support if:

You receive a damaged or defective product.
You receive an incorrect product or quantity.
Your parcel arrives with evidence of tampering.
The product is expired when delivered.
Your order is missing, lost, or not delivered.
You have another valid complaint concerning the order.

For hygiene-sensitive products, returns of opened or used items may be restricted where legally permitted. Unopened products may also be subject to the published return policy and applicable law.

To help us resolve your complaint, please contact us promptly and provide your order number and relevant details. Photographs may be requested when reasonably necessary.

Approved refunds will be processed through the original payment method or another mutually agreed lawful method. Processing times may depend on the payment provider or bank.

Nothing in this policy excludes statutory consumer rights or remedies available under Indian law.

9. Product Safety and Use

Customers must use condoms and other intimate wellness products according to the manufacturer's instructions.

Check the expiry date and packaging before use.
Do not use a product if its packaging is damaged or compromised.
Follow the manufacturer's storage and usage instructions.
Stop using a product if you experience irritation or an adverse reaction and seek appropriate medical advice.

Instanight is not a medical provider and does not guarantee that a product will prevent every pregnancy, sexually transmitted infection, allergic reaction, or other health outcome.

Product-specific warranties, where provided, will be governed by their applicable terms and legal requirements.

10. User Accounts and Security

If you create an account on Instanight, you agree to provide accurate information and keep your login credentials secure.

You must not:

Use false identity or contact information to place orders.
Access another person's account without permission.
Interfere with website security or functionality.
Use the website for fraudulent, unlawful, or abusive activities.

Please notify us if you suspect unauthorised access to your account.

11. Promotions, Discounts, and Coupons

Promotional offers, coupon codes, discounts, and free delivery offers may be subject to specific conditions, validity periods, minimum order values, and product exclusions.

The applicable conditions will be communicated with the relevant offer. Promotions will not be applied retrospectively unless expressly stated or required by law.

12. Intellectual Property

All website content, including logos, branding, text, graphics, photographs, designs, and other materials owned or licensed by Instanight, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

13. Prohibited Activities

You agree not to:

Use the website for illegal purposes.
Submit misleading or fraudulent information.
Upload malicious software or attempt unauthorised access.
Copy or misuse website content or intellectual property.
Interfere with other customers' access to the website.
Engage in conduct that violates applicable laws or these Terms & Conditions.

We may restrict or suspend access where reasonably necessary and legally permitted.

14. Third-Party Services and Links

Our website may use third-party payment gateways, courier services, analytics providers, or external websites.

Such services may have their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Instanight shall not be responsible for indirect losses arising from temporary website interruptions, third-party service disruptions, or events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights, product liability obligations, or remedies for defective goods and unfair trade practices.

16. Privacy and Personal Information

Instanight may collect information necessary to process orders, arrange deliveries, handle payments, provide customer support, prevent fraud, and meet legal obligations.

Personal information will be handled in accordance with our separate Privacy Policy and applicable Indian data protection laws.

Our Privacy Policy should explain what information we collect, how it is used, which service providers receive it, how long it is retained, and how customers can exercise applicable privacy rights.

17. Complaints and Grievance Redressal

Customers may contact Instanight regarding orders, payments, delivery, product quality, returns, refunds, or other concerns.

Customer Support / Grievance Officer

Name: vijay kumar
Email: icebrack2023@gmail.com

We will acknowledge and address complaints within the time limits prescribed by applicable Indian law. The grievance contact details should be kept current and displayed prominently on the website.

18. Changes to These Terms

Instanight may update these Terms & Conditions when necessary to reflect changes in business operations, products, services, or legal requirements.

The updated version will be published on this page with its effective date. Changes will not override rights that customers have already acquired under applicable law.

19. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Customers may seek remedies through the appropriate consumer dispute redressal authorities or other competent forums available under applicable law. Nothing in these Terms & Conditions is intended to prevent customers from exercising their statutory rights.

Any jurisdiction clause will operate only to the extent permitted by applicable law.

20. Contact Us

For questions about these Terms & Conditions, orders, or our products, please contact:

Instanight
Bengaluru, Karnataka, India
Email: icebrack2023@gmail.com
Phone:+91-800-056-9729
Website:https://instanight.in/

Thank you for choosing Instanight. We appreciate your trust and are committed to providing a secure, respectful, and reliable online shopping experience.