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Delivery Information

Delivery Information

Delivery Information – Instanight

At Instanight, we are committed to delivering your orders safely, securely, and conveniently to your doorstep. We offer both Prepaid and Cash on Delivery (COD) payment options to make shopping easy for our customers across India.

1. Available Payment Options

Customers can choose from the following payment methods when placing an order:

  • Prepaid Orders: Pay the full order amount online at checkout using the available payment methods.

  • Cash on Delivery (COD): Place your order online and pay for your order upon delivery. A mandatory partial advance payment of ₹100 is required before dispatch.

2. Cash on Delivery – ₹100 Advance Payment

To confirm Cash on Delivery orders and ensure a smooth delivery process, Instanight requires a partial advance payment of ₹100 before dispatch.

The process works as follows:

  1. Place Your Order: Select Cash on Delivery at checkout and submit your order.

  2. Confirmation Call: After receiving your order, our customer care executive will contact you using your registered mobile number.

  3. Pay the ₹100 Advance: Our customer care executive will guide you through the process of making the required partial advance payment of ₹100.

  4. Order Dispatch: Once we receive and verify the ₹100 advance payment, your order will be processed for dispatch.

  5. Pay the Remaining Amount: Pay the remaining balance of your order amount to the delivery partner when your package arrives.

Important: Your Cash on Delivery order will not be dispatched until the ₹100 advance payment has been received and verified.

The ₹100 advance payment will be adjusted against your total order amount and is not an additional charge, unless otherwise clearly stated at checkout.

3. Order Processing and Dispatch

  • Orders are processed after successful payment confirmation or completion of the required COD advance payment.

  • Prepaid orders are processed after the online payment is successfully confirmed.

  • COD orders are processed after the ₹100 advance payment is received and verified.

  • Processing and dispatch times may vary depending on product availability, order volume, and serviceability of your delivery location.

  • Customers will be notified if an unexpected delay affects their order.

4. Estimated Delivery Time

Delivery timelines depend on your shipping location, courier partner, and other logistical factors.

Estimated delivery times will be communicated where available. Delays may occur due to weather conditions, public holidays, courier service disruptions, or other circumstances beyond our control.

5. Shipping and Delivery Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

The ₹100 COD advance payment is part of the total order amount and should not be confused with a separate shipping charge.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, PIN code, and active mobile number while placing an order.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or order cancellation.

If you need to update your delivery details, please contact our customer care team as soon as possible. Changes may not be possible once the order has been dispatched.

7. Order Tracking and Delivery Updates

Where tracking facilities are available, customers may receive shipment tracking details or delivery updates through SMS, email, WhatsApp, or other available communication channels.

Please keep your registered mobile number active to receive order confirmation and delivery-related communications.

8. Failed Delivery or Unavailable Recipient

Please ensure that someone is available to receive the package at the delivery address.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the customer, the courier partner may make another delivery attempt or return the shipment according to its policies.

For COD orders, repeated refusal to accept a confirmed order may affect the availability of COD for future purchases.

9. Damaged or Incorrect Packages

Please inspect your package when it arrives. If you receive a damaged, tampered, or incorrect product, contact Instanight customer care as soon as possible and provide your order number and supporting photographs, where applicable.

We will review the issue and assist you in accordance with our applicable Return, Replacement, and Refund Policy.

10. Customer Support

For assistance regarding order confirmation, the ₹100 COD advance payment, dispatch, shipping, or delivery, please contact Instanight through the contact details provided on our website:

Website: https://instanight.in/

Please include your order number and registered mobile number when contacting customer support so we can assist you efficiently.

11. Policy Updates

Instanight reserves the right to update or modify this Delivery Information policy when necessary. Any changes will be published on this page and will apply as permitted under applicable law.

Thank you for shopping with Instanight. We appreciate your trust and look forward to serving you!